Warranty

SOUNDSORY® device has a 2-Year Limited Warranty which covers normal use by the initial user or purchaser of the product. SOUND FOR LIFE Ltd warrants to the initial purchaser or user that the SOUNDSORY® device will be free of defects in workmanship or material.

Read the information below before submitting your 2-Year Warranty form.

Advice

We invite you to recharge the battery for at least 4 hours every 6 days of use (one session per day) and after long periods of inactivity.

Troubleshooting

In case you experience an issue with the Soundsory screen showing notifications:

“No device" / “Loading" or remaining blank

here is a simple 3-step procedure to restart your SOUNDSORY:

1.    Disconnect the charging cable if connected.
2.    Switch off the device.
3.    Recharge for 6 hours (preferably using a wall outlet).

This is usually caused by the device’s firmware, which cannot be activated due to a low battery.

By maintaining your Soundsory’s battery health, you can extend its life and continue to benefit from the program longer.

To activate your warranty or 30-Day Money-Back Guarantee, please fill out this form and click the submit button

SOUNDSORY® comes with a 30-day money back guarantee. If for any reason you want to return the SOUNDSORY® headset, let us know within 30 calendar days after receiving the product, and we will give you a full refund. To initiate the return procedure, please fill the below 30-day money-back guarantee form.